Returns
If we decide to accept your returned items, they must be in their original unopened packaging and original condition.
We DO ACCEPT returns or refund in full, if items have been shipped incorrectly or manufactured incorrectly by us and reported to us within 7 days.
We DO NOT accept returns or refund if you simply change your mind or have ordered incorrectly.
Additional NON- Refundable Items:
Gift cards relate too:
Refunds (if applicable)
If you are approved, then your refund will be processed and credited to your original method of payment, within a few days.
Late or missing refunds (if applicable)
In special circumstances , a refund maybe offered once evidence is provided. (Note we don't give refunds for change of mind or sale items.
If we agree to a refund and you haven't received the funds yet,
1: Check your bank account again
2) contact your credit card company as it may take some time before your refund is processed.
3) Contact your bank. There is often some processing time required before the refund is posted.
If you have still not received your refund after doing the above, please contact us at hello@slobberchopsdogtreats.com.au
Exchanges (if applicable)
We only replace items if they are defective or damaged by us. To inquire about exchanging an item, contact us at hello@slobberchopsdogtreats.com.au
Shipping Returns
To return an item, contact us at hello@slobberchopsdogtreats.com.au before shipping back to us.
You are responsible for paying your shipping costs to return your item. Shipping costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from the refund.
The time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $120 (prior to GST), we recommend using a Carrier service with tracking number and purchase shipping insurance.
Important Notice: NO FREE SHIPPING CURRENTLY AVAILABLE.
We don't offer *FREE Shipping to PO. Box or Parcel locker addresses from 18/4/23 due to the rising costs from third-party couriers. Please select the correct shipping method at checkout for your address. If you require delivery to a P.O. Box or parcel locker there will be a additional fee. Please select the correct one as we would like to avoid the embarrassment for us and you. We value our customers and thank you for your understanding of this change.
Damaged Items: Is the item/s you receive becomes damaged or broken due to error, contact us immediately. We will require photo's of the damaged items including the box or bag. Once we receive photo evidence we will present it to the carrier and an assessment is made.
Gift Cards & FREE Shipping Deals: $50 , $80, $200 & $100 Gift cards can not be used with dog treat products to get free shipping deals as they are digital downloads.
